Support Centre
Chat to us online
Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can.On average she can answer questions within 5 minutes.
You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us'.
Learn more about Cora Open in new window
Need help with one of our products?
Mortgages
Credit Cards
Find answers in our FAQs
Mortgages
Useful links to help withyour mortgage
Manage your mortgage online
Find out how much you can borrow
Need to borrow more on your mortgage?
Information Message
Frequently asked questions about mortgages
How do I change the names on my mortgage?
How do I add additional borrowing to my mortgage?
How do I book an appointment with a mortgage advisor?
How do I make an overpayment on my mortgage?
How much can I overpay on my mortgage?
Information Message
Search all FAQs Open in new window
Mortgage Phone Numbers
If you need help with a NatWest mortgage application please call us using the number below:
NewMortgage applications UK:0800 092 9585
New Mortgage applications Overseas:+44 121 629 0739
NewMortgage applications Relay UK: 180010800 092 9585
AvailableMon - Fri 8am-6pm, Sat - Sun 9am - 4pm.
Opening times may vary on bank holidays. Calls may be recorded.
General Mortgage queries UK: 0345 302 0190
General Mortgage queries Relay UK: 18001 0345 302 0190
Available Mon - Fri 8am-6pm (except bank holidays) and Saturday 9am-4pm
NatWest Home Insurance: 0345 246 0449
Available Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Year’s Day and Easter Sunday).
You can also find more information regarding your existing policy on ourManage your home insurancepage.
Credit Cards
Useful links to help with yourcredit card
Manage your credit card online
Credit card repayment calculator
Thinking about applying for a new credit card?
Information Message
Frequently asked questions about credit cards
How do I close my credit card account or cancel my credit card?
How can I pay my credit card bill?
How do I dispute a credit card transaction?
How do I pay my credit card using Online Banking?
How can I do a balance transfer to my credit card?
Information Message
Search all FAQs Open in new window
Credit Card Phone Numbers
If you need help with a NatWest credit card application please call us using the number below:
Credit Card applications UK:0370 333 9092
Credit Card applications Relay UK: 180010370 333 9092
Available Mon - Fri 8am-6pm
General Credit Card queries UK: 0370 333 9091
General Credit Card queriesOverseas: +44 1268 508 018
General Credit Card queriesRelay UK: 18001 0370 333 9091
Available 24 hours, 7 days a week
Reward Black general queries UK: 0345 300 3694
Reward Black general queries Overseas: +44 1268 508 018
Reward Black general queries Relay UK: 18001 0345 300 3694
Available 24 hours, 7 days a week
Loans & Overdrafts
Useful links to help with your loan or overdraft
Manage your loan online
Additional borrowing on your loan
Help with paying your loan off early
Understanding your overdraft
Information Message
Frequently asked questions about loans or overdrafts
How do I close my loan account?
What happens once I have applied online for a personal loan?
Can I make an extra payment on my loan?
How do I change my loan payment date?
How can I increase or decrease my overdraft limit?
How much will an unarranged overdraft cost?
How do I apply for an overdraft?
Information Message
Search all FAQs Open in new window
Loan or Overdraft Phone Numbers
General loan or overdraft queries
General loan or overdraft queries
General Loan or Overdraft queries UK: 03457 888 444
General Loan or Overdraft queriesRelay UK:1800103457 888 444
Help with a loan or overdraft application
Help with a loan or overdraft application
Loan or Overdraft application UK:03457 888 444
Loan or OverdraftapplicationRelay UK: 1800103457 888 444
Current & Savings Accounts
Useful links to help with yourcurrent or savings account
Manage your current account online
Make a change to your current account
Manage your savings account online
Make the most of your cash ISA
Information Message
Frequently asked questions about current accounts or savings
How do I pay in a cheque or cash to my current account?
How do I add another person to my current account?
How do I remove a person from my joint current account or joint savings account?
Information Message
Search all FAQs Open in new window
Help with a Current or Savings account application
Help with a current or savings account application
How to contact us about an application
We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. You can speak to Cora by using the 'Need Help?' button, which you can find on the Cora page.Simply type the phrase 'help with my application' to get the appropriate support.
You can also do this from the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'Message us' to start a chat
Cora page
Need help with Online or Mobile Banking?
Online Banking
Frequently asked questions about online banking
What are the different balances in Online Banking?
What is my Online Banking customer number?
I've forgotten my Online Banking login details, what should I do?
How do I register for Online Banking if I don't have a debit card?
I haven't received my Online Banking activation code, what can I do?
Information Message
Find out more Open in new window
Mobile Banking
Frequently asked questionsabout mobile banking
How do I update my email address or mobile number?
I am unable to log in to my mobile banking app, what do I do?
What is 'Spending' in the mobile app?
How do I let you know I am going abroad using the NatWest mobile app?
How do I make a claim on my mobile phone insurance?
Information Message
Find out more Open in new window
Do you need urgent help?
If your card has been lost, damaged or stolen, please let us know as soon as you can.
Report a lost, damaged or stolen card
If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away.
Lost or stolen cards and cheque books
Lost or stolen cards and cheque booksUK: 0370 600 0459
Lost or stolen cards and cheque booksOverseas: +44 1268 500 813
Lost or stolen cards and cheque booksRelay UK: 180010370 600 0459
Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Please remember that when you call, we’ll ask you some security questions to confirm your identity.
Here are the numbers you need:
Current accounts
Personal accounts
Current account fraud UK:0345 788 8444
Current account fraudOverseas:+443457 888 444
Available 24 hours, 7 days a week
Business accounts
Business account fraud UK:0345 711 4477
Business account fraudOverseas:+44 345 711 4477
Available 24 hours, 7 days a week
Credit cards
Personal credit cards
Credit Card fraud UK: 0800 161 5153
Credit Card fraudOverseas:+44 126 850 8020
Available 24 hours a day
Business credit cards
Business Credit Card fraudUK: 0345 300 4350
Business Credit Card fraudOverseas: +441268 508 020
Available 24 hours a day
Please visit our security centreto find out more about reporting fraud.
If you’ve had a bereavement, or if you’re in financial difficulty, please call us. We will always do whatever we can to help.
Our Bereavement guide can help you manage things as smoothly and easily as possible at this difficult time.
If you’re in financial difficulty or need help with your finances please visit Struggling Financially.
warning Message
The cost of your call will depend on what phone line you're using. See ourcall charge information page.
Also, please note that calls may be recorded for training and monitoring purposes.
Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details you use to log in to Online Banking.
Additional contact numbers
Webchat is the quickest way to get in touch, just click the chat button at the side of our business pages. Find more contact numbers on our business contact us page.
For business banking support, or if you're struggling financially, you can call us on:
Business enquiries UK: 03457 11 44 77
Business enquiriesOverseas: +44 3457 11 44 77
Business enquiriesRelay UK: 1800103457 11 44 77
Our helpline is open 24/7 for general support; for lending and other specialist queries, we can only assist from 9am to 5pm.
New to Natwest Invest? Find all the information aboutNatWest Invest
Existing NatWest Invest customer?Login to NatWest Invest
NatWest Invest UK: 0345 877 7103
NatWest Invest Relay UK: 180010345 877 7103
Available Mon - Fri 9.30am to 5pm
We're closed Bank Holidays. Calls may be recorded
Life Insurance:0330 390 0512
Available Mon-Fri 8am-7pm, Sat 10am-3:30pm
You can find more information regarding your existing policy on ourManage your life insurancepage.
If you do have a Premier Banking Manager:
Premier banking managerUK: 0333 202 3330
Premier banking manager Overseas: +44 161 933 7239
Premier bankingmanager Relay UK:180010333 202 3330
If you don’t have a Premier Banking Manager:
Premier banking UK: 0345 788 84 44
Premier banking Overseas: +44 3457 888 444
Premier banking Relay UK:1800103457 888 444
To manage your account benefits, pleasevisit our Membership Services website.
To track your rewards, pleasevisit the MyRewards page.
Silver Account
Silver Account membership queries UK:0345 601 5219
Silver Account membershipqueries Overseas:+44 2392 664 912
Silver Account membership queries Relay UK:18001 0345 601 5219
Available Mon–Fri 8am–8pm (except bank holidays) and Sat 9am–5pm
Platinum Account
Platinum Accountmembershipqueries UK: 0345 609 0453
Platinum Accountmembershipqueries Overseas: +44 2392 668 650
Platinum Accountmembershipqueries Relay UK:18001 0345 609 0453
AvailableMon–Fri 8am–8pm (except bank holidays) and Sat 9am–5pm
Black Account
Black Accountmembershipqueries UK: 0345 601 7188
Black Accountmembershipqueries Overseas: +44 2392 660 340
Black AccountmembershipqueriesRelay UK:18001 0345 601 7188
Availableevery day, 8am-10pm
Why not contact us from your Mobile Banking app?
Talk to Cora from within the mobile app, and if you need more help, Cora will pass you through to a colleague either in messaging or via the telephone.In the majority of cases you will not need to go through any additional ID & Verification.
Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.
For general enquiries about your personal banking, please call our team:
General enquires: 03457 888 444
General enquires Overseas: +44 3457 888 444
General enquires Relay UK: 1800103457 888 444
Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details as you use to log in to Online Banking.
For more information regarding contacting us in Welsh, see our Welsh language policy.
