The map below depicts the most recent cities in the United States where Astound Broadband users have reported problems and outages. If you are experiencing problems with Astound Broadband, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Astound Broadband users affected:
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Astound Broadband is an American telecommunications company that provides broadband internet, TV and phone services. Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 904 |
| Seattle, WA | 410 |
| Austin, TX | 329 |
| San Antonio, TX | 325 |
| Houston, TX | 278 |
| Dallas, TX | 259 |
| Philadelphia, PA | 253 |
| Burleson, TX | 140 |
| Washington, D.C., DC | 124 |
| Sacramento, CA | 105 |
| Tacoma, WA | 77 |
| Fort Worth, TX | 63 |
| Plymouth Meeting, PA | 54 |
| Lubbock, TX | 44 |
| Portland, OR | 42 |
| Schertz, TX | 40 |
| Allentown, PA | 39 |
| Midland, TX | 37 |
| Naperville, IL | 36 |
| New York City, NY | 31 |
| Oakland, CA | 29 |
| San Francisco, CA | 27 |
| Reno, NV | 27 |
| Brooklyn, NY | 26 |
| San Leandro, CA | 26 |
| Temple, TX | 24 |
| Odessa, TX | 23 |
| Hutto, TX | 23 |
| Bethlehem, PA | 22 |
| Allen, TX | 21 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Astound Broadband Issues Reports
Latest outage, problems and issue reports in social media:
Anand (@api@mas.to) (@anandpiyer) reported @WaveConnects RT from response to @gowave_g: Do you have any updates on when the outage will be resolved? It's been more than 30 hours now and I've received *nothing* on the progress. Honestly, the worst company I've dealt with ever. Atleast keep your customers updated on what's going on!
- bkmncob (@bkmncob) reported
@WaveConnects Internet down since about 11pm last night in cap hill seattle
- Andree Cordts (@AndreeCordts) reported
@WaveConnects we are on camano island WA and we are still having issues with internet going out every 10 min. All my neighbors have called for service And we all have appointments with your technicians between this week and next week.your people saying its our equipment.. odd no?
- Danny Graham (@dgrahamcentral) reported
@RCNconnects has me very frustrated! A tech came to replace a modem at noon today, and an hour later, it started going up and down every 20 minutes. No tech can come until Friday. No supervisor would talk to me or escalate the issue. I've been a customer for 3 loyal years!
- llama_drama (@Drama_Llama74) reported
@RCNconnects Still no internet yet you say I am connected. I have rebooted. Hard reboot and still nothing. I can go to downdector and see 82% are having internet issues. So what is it?
- Nick@kghpswing (@KGHPSWING) reported
@RCNconnects And still nothing about the 6 hour Internet downtime in Kitsap County we suffered yesterday? Your phone support knows nothing about what's going on. What does it take to post an acknowledgement of an issue and an estimated time of repair? I pay $80/month for service. Do better.
- Brobot (@thebrobotic) reported
@dodgerbro206 @WaveConnects What a joke of an ISP. Never thought I’d miss Xfinity.
- adam (@adambreznock) reported
@WaveConnects Outage in Dixon CA since yesterday morning. Any word on when it could be fixed?
- Dante (@DanteBourne) reported
@WaveConnects Any way I can get an update on the outage outside of Seattle? Hard to work from home without internet
- Brian Conley (@BaghdadBrian) reported
@WaveConnects You've overlooked all of your customers on Mt Hood apparently! What's the status for our service to be back on?
- tate mcneal (@McnealTate) reported
@WaveConnects People from Mount Vernon to Camaro Island are all having the same problem. How about an update on what is going on?
- Mike (@mnike_likes_it) reported
@RCNconnects why is there no support info accessible from an account webpage?
- Eric (@_PlayEng) reported
@RCNconnects My internet is still down also since 6pm et yeaterday. I thought it would be back by now
- Shaleen Chauhan (@chauhan_shaleen) reported
@WaveConnects I have been waiting the entire day for the technician to come. This is awful experience. No internet for 8 days. Making customer wait entire day. I am literally stuck at home because of you guys.In the name of your process, you can’t be doing this to your customers
- Sharon Kamiya (@KamiyaSharon) reported
@WaveConnects Our Wave service has been down in Salem OR since yesterday's power outage. Our power came back in the late afternoon, but we still have no internet even after following protocols for restarting. Please help.
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